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Sometimes the Organization Changes Before the Process Does

Organizations grow, responsibilities shift and new opportunities emerge, but governance processes do not always change at the same pace. This blog looks at how clear decision authority, due diligence and escalation paths can help organizations navigate growth, change and major decisions before pressure is high.

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Many governance questions do not begin because someone designed a bad system.

Sometimes a process worked well for years. Then circumstances change. The organization grows, responsibilities shift, leadership changes, new entities are created, a major opportunity takes shape, or the level of financial and organizational risk increases.

The structure evolves, but some of the processes around it do not always evolve at the same pace.

That is often when governance questions become more visible.

Consider a major corporate decision

Imagine a Nation-owned corporation considering a significant investment, acquisition or partnership.

Management may be responsible for developing the opportunity, preparing the business case, coordinating due diligence, assessing financial and operational implications, and bringing a recommendation forward.

The board may be responsible for testing that recommendation against the corporation’s strategy, risk tolerance and financial position, asking whether the right information has been considered, and approving the decision where it falls within the authority delegated to the board.

The Nation as owner or shareholder may retain authority over certain decisions, such as major borrowing, guarantees, significant asset transactions, changes to the corporation’s mandate, or other matters specifically reserved to the owner through shareholder direction, a corporate charter, shareholder agreement or other governing documents.

Depending on the decision, legal, financial, commercial, tax, regulatory or other due diligence may also be required before a commitment is made.

Each responsibility makes sense on its own. The governance question is how they connect:

  • What can management decide?
  • What requires board approval?
  • What must go back to the owner?
  • What information is required at each stage?
  • And what happens when a decision exceeds the authority of the person or body considering it?

If those questions are not clear before pressure is high, two problems can emerge. A decision may move ahead without the right authority, information or protections, or it may stall because nobody is confident about where it should go next.

Good governance helps establish that route before the organization is trying to work it out in the middle of a major decision.

An event can also be a legitimate starting point

Sometimes governance is reviewed because something happened.

An investment may not have performed as expected. A recurring issue may keep returning to the same table. A decision may have exposed uncertainty about authority, reporting or oversight.

That does not automatically mean the entire governance system needs to be rebuilt.

A useful review can ask what worked, what did not, where authority actually sat, what information was available, what checks were expected, how the decision moved through the organization and whether the follow-through matched the intended purpose.

The purpose of a governance review is not to assign blame. It is to understand what the situation may have revealed about roles, authority, decision-making, oversight and follow-through, and whether those arrangements still fit the organization’s current needs.

Growth and opportunity can be the better trigger

An event can expose a gap, but governance does not need to wait for one.

A new business, major project, acquisition, partnership, investment, leadership transition or structural change can be a useful time to confirm governance before commitments are made.

That can include reviewing:

  • owner, board and management roles;
  • approval limits;
  • decision criteria;
  • reporting expectations;
  • due diligence requirements;
  • escalation routes; and
  • the point at which owner direction is required.

The goal is not to slow an opportunity down.

It is to make sure the people responsible for the decision know what authority they have, what information they need and what happens next.

Questions worth asking

Have our governance processes kept pace with changes in our organization, business or responsibilities?
For major decisions, is it clear what management, the board and the owner each decide?
Are approval limits and decision authority understood before an opportunity becomes urgent?
What information, due diligence or other checks are required before a commitment is made?
If a recent event raised a governance question, have we reviewed the process as well as the outcome?

A practical place to start

The starting point can be a strength to build on, an opportunity, a transition, an event or a governance question the organization wants to explore. The first step is understanding the current arrangements and where greater clarity may be useful.

For a broader introduction to the principles behind these questions, see What Is Governance, Really? Creating Clear Lanes for Better Decisions.

GNPCI supports Indigenous Nations and organizations with practical governance work adapted to their priorities and context. Learn more about GNPCI Governance Advisory, or download the Governance Advisory brochure.

If you are working through a governance question, change, opportunity or recent event and would value a confidential conversation, start a conversation.

Dana Thorne
Author: Dana Thorne